Terms & Conditions (the legal stuff)


Please read all these terms and conditions.

As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with. If you are not sure about anything, just contact us at info@thecycleguy.co.uk



  • These Terms and Conditions will apply to the purchase of the services and goods advertised in our website, catalogues, brochures or other form of advertisement by you (the Customer or Client or you)
  • We are Potterspury Services Ltd whose trading name is The Cycle Guy a company registered in England and Wales under number 9953809 whose registered office is at 14 High Street, Potterspury, Towcester, Northamptonshire, NN12 7PQ with email address info@thecycleguy.co.uk; (the Supplier or us or we)
  • These are the terms on which we sell all Services to you. By ordering any of the Services, you agree to be bound by these Terms and Conditions.
  • We reserve the right to change the Terms and Conditions at any time and it is your responsibility to check them before ordering. This does not affect your statutory rights



Basis of Sale

  • The description of the Services and any Goods in our website, catalogues, brochures or other form of advertisement does not constitute a contractual offer to sell the Services or Goods.
  • When an Order has been made, we can reject it for any reason, although we will try to tell you the reason without delay, which must be due to running out of stock or resources, a price or description mistake, inability to obtain your payment or other genuine and fair reason.
  • A contrat will not be formed between us for the purchase of goods until your payment has been approved by us, we have verified prices and the order has been processed and dispatched.
  • Any quotation or estimate of Fees (as defined below) is valid for a maximum period of 30 days from its date, unless we expressly withdraw it at an earlier time.
  • No variation of the Contract, whether about description of the Services, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing
  • We endeavour to ensure all prices and descriptions which appear on our website are accurate but error may ocurr.
  • If we discover an error we will inform you as soon as is possible and offer you the opportunity to either reconfirm your order at the correct price and or description or cancel your order. if for whatever reason we are unable to make contact with you the order will be treated as cancelled.
  • If the order is cancelled by either party due to the reasons stated above you will receive a full refund.
  • All prices are inclusive of VAT unless stated otherwise
  • Delivery is charged separately and where it is charged it will be displayed and included in the 'Grand Total' amount payable.
  • We purchase from our suppliers with the understanding that we will only sell to private customers. We reserve the right to refuse or cancel any orders that we suspect are, due to their quantity and or frequency, intended for purposes not indicative of private or club use.
  • We do not sell to customers outside the United Kingdom



Product Descriptions, Specifications and Suitability

  • Product descriptions, specifications and suitability/compatibility information is based on manufacturer supplied information available at the time of publishing. We shall not be held responsible for suitability or compatibility of any parts or accessories derived from the information published on our website.
  • If you have ordered an item that is unsuitable we will remedy this by providing a full refund as per our Returns Policy
  • We strongly recommend that any spare parts, components or accessories are fitted by a competent person such as a qualified Cycle Mechanic in accordance with the manufacturer specifications, instructions or recommendations.
  • We shall not be held liable for any damage caused b the fitting of spare parts, components or accessories.
  • We recommend that you read warranty conditions for items before fitting and also review the warranty terms for your existing property that you intend to fit the item to. We shall not be held responsible if the item is damaged or your existing property is damaged or warranties are voided. Be aware that some manufacturer warranties are conditional on the use of qualified cycle technicians.
  • Any views, opinions or comments expressed on products are for guidance only and do not constitute any part of a contract



Availability & Delivery Times

  • We endeavour to ensure the availability of products advertised and that items are dispatched within the time-scales stated. If for whatever reason there is a delay in processing or dispatching your order we will inform you as soon as possible.
  • If you have ordered multiple items these may be dispatched and arrive separately
  • We have no liability to your for any delay with the delivery of items ordered. we will endeavour to ensure all orders are dispatched as quickly as possible. You can cancel delayed orders at any time.
  • Sometimes we need to withdraw items due to obsolecense or being discontinued by the manufacturer. If you have ordered an item that has subsequently become obsolete or discontinued or withdrawn for any other reason, we will inform you and offer a suitable alternative if available. You may accept this alternative or cancel the order. If not alternative is available we will cancel the order and inform you. 


Deposit Payments

  • For bike orders we generally require a deposit payment of 50% of the sale price.
  • A deposit of 25% may be required to lay-by items in our store.
  • Items will be held in lay-by for a maximum of 14 days. After this point the items will be moved back to stock and deposits will be refunded in full.
  • Cancelled bike orders are subject to re-stocking fees. Deposits will be refunded on cancellation less 25% of the full sale price.



  • We accept payment over the internet via our secure check out pages. We accept most major credit cards. You can also pay via PayPal.
  • We do not currently sell outside the United Kingdom
  • All prices are in (£) sterling and are inclusive of VAT at the current rate as set by HMRC. It may be necessary to adjust prices in the event that VAT rates change. You may cancel your order and receive a full refund if this is not acceptable to you.
  • Due to the way clearing systems work for credit card payments, payment is taken at the point of processing the order. If a refund becomes necessary due to cancellation payment will be refunded as soon as possible. However, payment may take a couple of days to show as cleared on your account sending on your payment /card provider.


Bike Fitting

  • We support our clients in the utmost good faith. However, due to the nature of the fitting process undertaken we accept no liability and offer no guarantees for our fitting service. The Client accepts that any medical conditions or injuries related to cycling must be reviewed by a qualified medical professional and take full responsibility for enacting any changes recommended by us.
  • The Supplier reserves the right to accept, cancel, postpone, alter or delay any booking. The Supplier's website or any other literature can only be regarded as a guide to the activities performed during the fitting process. The Supplier accepts no liability for damage or injury to the Client or their property whilst on the Supplier's premises or subsequent to the fitting service completion.
  • Bookings are made on the sending of a confirmatory e-mail from the Supplier to a Client.
  • Fees are payable on completion of the Fitting. Fees may alter from those agreed whilst booking as agreed between The Supplier and Client.
  • Cancellation or Postponements of Bike Fitting booking: we understand that our client's often have busy lives with competing demands and priorities which may require a booking to be  cancelled or postponed. We do not require a deposit for bookings or payment for cancelled appointment. However, we do ask that you inform us as soon as possible so that we can offer the appointment to another client.


Workshop/Servicing & Repair Warranty

  • The Cycle Guy is committed to providing quality services carried out by a fully qualified and Cytech certified mechanic. Adjustments and set up of your bicycle and components shall be completed to manufacture and or industry best practice standard. However, should the customer find during use a defect or adjustment issue we will be happy to rectify or provide alterations at no additional cost. This after sales service is limited to 14 days following completion of the service and is limited to the items included in the service originally purchased.
  • Covered: 
    • Any problem that is a result of a mistake that we have made whilst working on your bicycle. 
    • Failure of parts that we have supplied and fitted, except as a result of an exceptional lack of care, or riding in a manner likely to cause such damage
  • Not Covered: 
    • Problems where we have advised for parts to be replaced and/or work to be carried out and this has been declined.
    • Problem with an alternative replacement part used due to discontinuation or similar availability issue with the original part type and the customer was advised of the substitution on completion.
    • The normal 'going out of tune' of a bicycle over time. 
    • Acceptable wear and tear
    • Failure of parts that we did not supply


  • 'going out of tune' Most bikes do gradually go out of tune. How much and how quickly will depend on a number of different factors - the quality and age of the bike and its components; the amount and type of use that it gets; where the bike is stored when it is not being used; and how much care/maintenance the owner performs on it. It is easy to quickly damage a perfectly set up bicycle through the incorrect use of the gears. If you would like advice on using your specific type of gears, please ask when you collect your bike.
  • Replacement Parts the bicycle industry has limited universal standards for components and where they do exist manufacturing tolerances are not strictly applied. We endeavour to service and repair any bike type or brand but we may advise from experience that we are not able to repair or service a specific brand or model. Replacement parts can be a challenge but we will always attempt to source an original component or offer a like for like alternative.  


Governing Law

  • These Terms & Conditions (including any non-contractual matters) are governed by the law of England and Wales



  • We do not currenlty deliver to addresses outside the United Kingdom
  • Dispatch times may vary according to availability and any stated delivery times do not constitute a guarantee. We cannot be held liable for any delays in post.
  • We do not deliver to PO Boxes.
  • We would strongly advise against deliveries to hotels, third party couriers, commercial buildings or places of work. we will not accept liability for loss or damage to orders delivered to hotels, third party couriers, business addresses or places of work.
  • Delivery times may be extended for addresses in the Scottish Highlands and Islands, Isle of Man and Northern Ireland.



  • You may cancel an order any time before the items are processed and dispatched. 
  • If the item has already been dispatched, please see our returns policy
  • The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply. You have the right to cancel your order in writing (except for customised products) 14 working days beginning with he day after the day on which the consumer receives the goods. Please see our Returns Policy for guidance related to returning goods and costs of return.



  • We are not liable for incidental or consequential damages or expenses. This includes but is not limited to damage to property, lost income, profits, economic or commercial losses and third party claims.
  • we endeavour to dispatch orders as soon as possible. We cannot be held liable ro any delay in the delivery of items orders. you have the right to cancel orders at anytime and get a full refund prior to the item being dispatched.
  • This does not affect your statutory rights.


Feedback & Complaints

  • If you have any comments, questions or complaints please direct these to info@thecycleguy.co.uk
  • The Cycle Guy is committed to providing high quality services. If the service received falls below your expectation then we would like to know as soon as possible. We welcome customer feedback both good and not so good. In case of an issue please contact us as soon as possible. We will aim to respond with an appropriate solution within 5 working days.
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