Shipping & Returns

 

UK Mainland Deliveries 

Please note we do not deliver outside the United Kingdom

 

Delivery Charges

  • Standard UK delivery is free for orders over £15 this includes single and multiple items
  • The majority of our Standard UK deliveries incur a flat rate of £5 delivery charge.
  • Small accessories / parts orders to UK mainland addresses weighing;
    • less than 250 grams incur £2.60 delivery charge.
    • under 100 grams will be charged £1.50
    • over 250 grams but less than 1 Kg will be charged £3.50
  • Next Weekday delivery service is available for UK mainland addresses for orders
    • £5.10 for orders under 500g
    • £12 for all other orders.
  • Orders Next weekday delivery must be placed by 1pm and are not available for Scottish Highlands & Islands and Northern Ireland

 

Delivery Processing

  • We use Royal Mail for our deliveries. 
  • We endeavour to process all orders on the same day the order is placed
  • Orders are normally dispatched within 1 working day of placing the order.
  • We do not process or dispatch orders on weekends or public/bank holidays
  • On average a standard UK delivery will take 1-3 working days (his excludes Scottish Highlands & Islands and Northern Ireland)
  • Deliveries will be made between 0800 and 1900 hours Monday to Saturday
  • The majority of deliveries will require someone to sing for the parcel. Small items may be posted through your letter box
  • We do not currently offer guaranteed weekend deliveries

 

Cancellations & Amendments

  • We would ask that you inform us as soon as possible about any amendments to an order. Please contact us at info@thecycleguy.co.uk referencing your order number/reference.
  • For cancellations please refer to our general terms and conditions. We would ask that if possible you inform us of cancellation as soon as possible to avoid unnecessary processing, postal and return postage costs

 

Returns

If you need to return an item to us please use the following procedure

  • Contact us via email to info@thecycleguy.co.uk.
    • Enter 'Returns' in the email subject field
    • Include your reference your order reference and or post code
    • include a brief note detailing reasons for return or just note, wrong item, wrong size or similar.
  • We will acknowledge your email, provide a Returns Number and, depending on the item being returned, we may ask you to complete and return a 'Returns Form'
  • Ideally utilise the packaging the item arrived in but if not re pack using suitable packaging and write your Returns Number clearly on the outside of the package.
  • Post to: Returns, The Cycle Guy, 4 Park Street, Towcester, NN12 6DQ. Please include the senders address on the outside of the package.
  • We strongly recommend using a tracked or recorded method of shipping.
  • Returned items will be replaced/exchanged or refunded whichever is applicable
  • Exchange and or refunds will only be processed upon receipt of the undamaged goods
  • Unless agreed otherwise refunds will be via the original payment method
  • Warranty returns will be repaired where possible or replaced. This will be dependent on warranty terms for the item concerned.

 

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